roster77 FAQ

To reset your password, visit the login page and click the "Forgot your password?" link. Enter the email address or username associated with your roster77 account. We will send a password-reset link to your email address within a few minutes. Check your inbox and spam folder; if you do not see the email, try requesting another reset link. Click the link in the email, and you will be taken to a form where you can enter a new password. Choose a password at least 8 characters long that includes letters, numbers, and a special character for security. Once you submit, your password updates immediately, and you can log in with your new credentials. If you no longer have access to the email address on your account, contact our support team with your username or phone number, and we can help you recover your account through alternative verification methods.

We require two documents to verify your identity on roster77: a government-issued ID (passport, national ID card, or driver's licence) and a selfie photo of you holding that ID. Upload both documents through your account settings in the "Verification" section. Make sure the ID is readable—all text and your photo are clear—and that the selfie shows your full face and the ID document together. Our verification team reviews submissions within one business day. If a document is unclear or incomplete, we will ask you to resubmit it. Once approved, your account is fully verified and you can deposit, withdraw, and access all features on roster77. This process protects both you and roster77 by confirming account ownership and complying with local financial regulations.

If you notice unusual activity on your account, such as login attempts you do not recognise or changes to your email or password that you did not make, contact our support team immediately. Provide your account username or email, and describe what you observed. Our team will review your login history and account changes, reset your password if needed, and secure your account. While your account is being reviewed, we recommend changing your password on any other services where you use the same credentials. If you cannot access your account at all, provide alternative contact information (such as your phone number or the email address on file), and we can verify your identity through other means and help you regain access. During major holidays like Idul Fitri or Idul Adha, support response times may be longer due to reduced staffing, but we prioritise account security issues.

Depositing via local payment, online payment, or e-wallet on roster77 is straightforward. Log in to your account, navigate to the Cashier or Deposit section, and select your preferred digital wallet. Enter the amount you wish to deposit and click "Continue." You will be redirected to the payment provider's app or website where you confirm the transaction. Once you approve the payment, you are returned to roster77 and your balance updates in real time—usually within seconds. The funds appear in your account immediately, so you can start playing or betting right away. There are no hidden fees beyond what your wallet provider may charge. If your deposit does not appear after a few minutes, check your wallet transaction history to confirm the payment went through. If the payment was deducted but did not appear in your roster77 account, contact support with your transaction ID and wallet statement, and our team will investigate and credit your account if needed. mobile banking, local payment, and online payment are all widely used across Jakarta, Bandung, Medan, and other major Indonesian cities.

Withdrawal requests on roster77 are reviewed by our finance team to confirm your account is in good standing and funds are available. The review typically takes several hours during business hours; if you request a withdrawal after hours or on a weekend, it may be reviewed the next business day. Once approved, the funds are transferred to your chosen payment method—e-wallet, mobile banking, local payment, online payment, or your bank account via e-wallet, mobile banking, local payment, or online payment. The actual transfer time depends on your payment provider; most digital wallets credit funds within minutes to an hour, while bank transfers may take one to two business days. You can track your withdrawal status in your account under "Withdrawal History." If a withdrawal is cancelled or delayed, we will notify you via email and provide a reason. During high-volume periods or major holidays like Idul Adha, processing times may be slightly longer.

roster77 covers a wide range of football tournaments and leagues, including Liga 1 (Indonesian premier league), Piala Indonesia, Piala AFF (Southeast Asian Championships), Premier League, Champions League, La Liga, Serie A, and many others. You can browse upcoming matches by league, date, or your favourite team. For each match, we offer various market types: match result (win/draw/loss), total goals, both teams to score, first-goal scorer, and live in-play betting once the match begins. Beyond football, we also feature esports markets such as Mobile Legends, Free Fire, and PUBG Mobile tournaments, plus live-dealer tables (blackjack, baccarat, roulette, Dragon Tiger) and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Use the main navigation or search bar to find specific leagues, teams, or game categories.

roster77 offers several types of bonus promotions, each with specific eligibility requirements and terms. A welcome offer may apply to your first deposit once you have completed account registration and KYC verification; the offer usually matches a percentage of your deposit up to a maximum amount and is valid for a limited time. Weekly cashback promotions may credit a percentage of losses back to your account based on your activity that week, subject to minimum betting requirements. Referral bonuses reward you when you invite friends to join roster77; you receive a bonus when they register and meet initial deposit and wagering thresholds. Tier-progression rewards give you higher benefits as you climb membership levels—each level unlocks better cash-back rates or exclusive promotions. All bonuses are subject to terms: you must meet wagering requirements (playing through the bonus a set number of times) before you can withdraw bonus funds, and bonuses may have expiry dates. Read the promotion details in your account to understand what applies to you, and contact support if you have questions about eligibility or how to claim.

You can reach roster77 support through multiple channels. The quickest option is live chat, available in your account under "Help" or "Support"; our team responds to chat messages during business hours, typically within a few hours. For non-urgent issues, you can email support directly with your account details and a description of your problem; we respond to emails within one business day. If you prefer to speak directly, our phone support line is available during business hours in Jakarta and other major Indonesian cities; you can find the number in your account or on our website. When contacting support, provide your username or email address, a clear description of your issue, and any relevant details (such as a transaction ID for payment problems or screenshots of an error). Be as specific as possible so we can resolve your issue faster. During major holidays or high-volume periods, response times may extend slightly, but we aim to address all support requests promptly.